Privacy Policy
Last Updated: January 15, 2026
1. Introduction
ShortNow LLC ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of our users ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shortnow.app and use our communication platform.
2. Information We Collect
We may collect several types of information from and about users of our Service:
- Account Information: Name, email address, phone number, company name, and billing details provided during registration.
- Communication Data: Content of SMS messages, voice recordings, recipient phone numbers, and delivery logs processed on your behalf.
- Technical Data: IP addresses, browser types, operating systems, and usage patterns collected automatically via cookies and similar technologies.
3. How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, maintain, and improve our Service.
- Process transactions and send related billing information.
- Route and deliver your messages to downstream telecommunication carriers.
- Provide customer support and respond to inquiries.
- Detect, prevent, and address technical issues or fraudulent activity.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following situations:
- Service Providers: With telecommunication carriers, payment processors, and cloud hosting providers necessary to operate our Service.
- Legal Compliance: When required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of ShortNow LLC, our users, or others.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Retention and Security
We implement appropriate technical and organizational security measures designed to protect your data. Message content and logs are retained only as long as necessary to provide the Service and comply with legal obligations, after which they are securely deleted or anonymized.
6. Your Privacy Rights (CCPA)
If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:
- Request access to the specific pieces of personal information we have collected about you.
- Request deletion of your personal information, subject to certain exceptions.
- Opt-out of the sale of personal information (Note: We do not sell personal information).
- Not be discriminated against for exercising your privacy rights.
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use essential cookies to maintain session state and security. We also use privacy-friendly analytics tools that do not track users across websites or collect personally identifiable information without consent.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
ShortNow LLC
1712 Pioneer Ave, Suite 500
Cheyenne, WY 82001
Email: [email protected]